India’s Ministry of Civil Aviation has directed IndiGo to clear all pending passenger refunds without delay and complete the process for all canceled or disrupted flights by 8 PM on December 7, 2025.
The ministry also stated that airlines have been instructed not to levy rescheduling charges for affected passengers, and any non-compliance will invite regulatory action.
“IndiGo has been asked to set up dedicated passenger support and refund cells, ensure proactive outreach, and maintain automatic refunds until operations stabilize. The Ministry has also directed timely tracing and home delivery of separated baggage within 48 hours. Oversight has been strengthened to ensure zero inconvenience to passengers, with special focus on senior citizens, differently-abled passengers, and those requiring urgent travel,” they said in a statement.
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In response, IndiGo assured that they will fully refund all bookings canceled between December 5 and December 15, “No questions asked.”
“In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment. We will offer a full waiver on all cancellations/reschedule requests of your bookings for travel between December 5, 2025, and December 15, 2025,” they said.
“We are deeply sorry for the hardships caused,” they added, apologizing once again. IndiGo CEO Pieter Elbers had issued a video apology to suffering customers on Friday evening, outlining “three lines of action” to resolve the crisis.
The Ministry of Civil Aviation has also put a cap on flight fares in other airlines amid the flight cancellation crisis, after passengers were forced to pay exorbitant amounts for last-minute bookings.
