Keolis MHI celebrates four years of successfully managing the Dubai Metro and Tram, solidifying its position as a key partner to the Roads and Transport Authority (RTA) and a leader in delivering innovative, sustainable, and community-focused mobility solutions.
Since starting operations on September 8, 2021, the joint venture between Keolis (France), Mitsubishi Heavy Industries Engineering (Japan), and Mitsubishi Corporation (Japan) has been dedicated to supporting the RTA’s vision for pioneering public transport solutions. This includes enhancing operations, introducing innovations, maintaining a strong safety culture, and ensuring top-tier service availability and punctuality.
Within its nine-year contract, extendable by six years, Keolis MHI has achieved significant milestones for the RTA, including the Expo 2020 Dubai, managing events like the Dubai Run and New Year’s Eve, and creating a platform for ideas and modern public transport solutions.
Vikas Sardana, acting managing director at Keolis MHI, noted:
“As we celebrate our fourth anniversary, we reflect on our accomplishments with pride. Our collaboration with the RTA has driven innovation, sustainability, and community involvement. We are honored to receive awards that acknowledge our commitment to excellence and positive impact.”
In the past four years, Keolis MHI has garnered numerous awards highlighting its excellence and innovation. These include the Vision of the Year Award at the Global Light Rail Awards, second place at the Dubai Award for Sustainable Transport (DAST), and two Nafis Awards for its Emiratization progress, surpassing a five-year target in just three months.
The company also holds the ISO 55001 certification for asset management, multiple ISO standards in safety, quality, and environment, and the ISO 27001 for information security. It has earned a 4-Star EFQM Certification for organizational excellence and achieved a perfect 100% in the 2025 International Customer Experience Standard (ICXS) assessment, improving from 92.2% in 2023 and 96% in 2024, highlighting its dedication to world-class passenger experiences.
Apart from operations, Keolis MHI is committed to community engagement by distributing 1,000 meals daily during Ramadan, organizing Eid celebrations for orphans, launching blood donation drives with Dubai Health, and supporting RTA’s CSR initiatives like “Back to School” and the Kiswat Khair initiative.
